Satisfaction & Participation

Consumer Satisfaction Survey Report

This report presents a comprehensive analysis of Consumer Satisfaction Survey (CSS) responses gathered each month. The report will be updated once a quarter. It reflects feedback from individuals served through key programs at AAA9, including:

• Care Management (Assisted Living & PASSPORT)

• Assessment Services

• Resource Center Screening

• Provider Relations

The goal of this report is to deliver actionable insights that help improve the quality of services provided by AAA9. It evaluates critical areas such as staff competency, professionalism, and compassion, offering meaningful data on how our services impact the lives of those we serve.

In addition to quantitative results, the report highlights open-ended comments from respondents and underscores the importance of timely staff follow-ups in resolving individual concerns.

AAA9 remains committed to using this feedback to enhance our programs and ensure we continue to meet the evolving needs of our community.

Consumer Comments

“Thank you so very much for all you are doing for me. I appreciate it all so much. It helped me so much. You all are awesome!"

“The people were extremely patient and helpful. Very understanding and good to work with. Keep up the good work."

" Amazing. Staff were pleased with how they could help my husband with his needs. Now we are able to get help with medical bills. My husband has been disabled since 2015. It’s hard now I take care of his needs 24/7 “