Provider Management

Welcome to the Provider Management Division. The Provider Management Division is the first stop for any individual or agency who wants to be a certified long-term care provider. This division is responsible for the daily oversight of our provider network for PASSPORT, Title III, Assisted Living, Alzheimer's, Caregiver and more.

Provider Management staff handle a multitude of responsibilities including but not limited to; technical assistance to the provider network, annual provider reviews, rule compliance, communications with ODA's Provider Network Management, nutrition monitoring, Title III program management and contract compliance.

ODM has created a new EVV fact sheet that we hope will be helpful for providers, individuals, and case managers. The fact sheet has high-level information about EVV and helpful resources for more detailed information. This fact sheet has an electronic version and a printer-friendly version for those who prefer a tangible guide to hold, write notes on, or hand/mail to someone looking for more information.

The electronic and printer-friendly versions of this document are available on the ODM website.

Report Elder Abuse and Exploitation!

If you feel that you or a loved one has been the victim of elder abuse, neglect or exploitation, help is available from the state's Adult Protective Services Program administered by the Ohio Department of Job and Family Services.
Learn more about Adult Protective Services, by Clicking Here
For the phone number to contact your county department of job and family services to report suspected abuse Click Here
If you or a loved one are in immediate harm, call local law enforcement right away.
AAA9 wants to ensure our older adults are getting the resources they need if they are experiencing some type of abuse. Because of this, we will be increasing our services to include assisting with those in situations of abuse, neglect, or exploitation.
If you know of any individual who could use our assistance, please have them call Ashley Bichard at (740) 421-9755.
For more information regarding regarding how AAA9 can help please Click Here

Dear Providers,
The Ohio Department of Health has a new website; This site is operated in conjunction with the Centers for Disease Control and updates information every afternoon at 2pm.
There is also a toll free health hotline number that you, your family members and consumers can utilize to ask a physician or other health care professional questions regarding your specific health needs and how you may be affected by COVID 19. Also consider reaching out to your local health department for additional information.
AAA9 is working with the Ohio Department of Aging, the Ohio Department of Health and Governor DeWine's office to give you the newest information as we know it. As we learn specific directives for the programs you deliver, we will let you know how to proceed. If you have any questions, please direct them to; Carol Baker, Communications Officer, , or 740-435-4704.