Area Agency on Aging believes all individuals living in long-term care facilities have the right to be treated with dignity and respect and receive quality care. To reach the Ombudsman office for the AAA9 service area, please call 330-364-3465 or 800-967-0615.
By law, residents of long-term care facilities have rights—and it’s the responsibility of the Long-Term Care Ombudsman to make sure those rights are protected. The Long-Term Care Ombudsman Program can aid in protecting rights such as:
To be free from physical, verbal, mental and emotional abuse
To have prompt responses to all reasonable requests and questions
To participate in decisions affecting your life and your care
To be free of chemical and physical restraints, except under close supervision of a physician
To confidential treatment of personal and medical records
The Long-Term Care Ombudsman Program staff offers assistance in the following areas:
Complaint Investigation: The Ombudsmen investigates and works to resolve any care complaints including food service, inadequate hygiene, abuse and neglect, and discharge.
Consumer Advocacy: The Ombudsmen educates the community on long-term care issues. They also provide information and problem solving assistance relating to Medicaid and Medicare as well as other state and federal benefits.
Long-Term Care Selection Assistance: The Ombudsmen provide valuable information on nursing home, adult care facility or assisted living facility selection.
Transition Coordination: The Ombudsmen assist residents transition from the nursing home to a community setting utilizing HOME Choice resources.
Become a volunteer Ombudsman
A critical component of the Ombudsman program is our volunteers who assist in monitoring the quality of long-term care services throughout the area. Ombudsman volunteers maintain a visible presence in long-term care facilities by visiting, talking with the residents and their families, observing conditions and resolving simple complaints. Training sessions for volunteers are held routinely and cover a wide variety of topics including resident rights, aging sensitivity, and the long-term care system overview.