Make Referral Now

Your First Call

We have Certified Information & Referral Specialist- Aging (CIRS-A) standing by to assist you in all your aging needs. The certification awards professional credentials to employees who successfully complete the appropriate AIRS Certification Program for information and referral practitioners. It is an acknowledgment of demonstrated competence in the field of information and referral.

Information and Referral (I&R) brings people and services together. When people don't know where to turn, I&R is there for them. Our trained staff is ready to assist you. Click the link below or call us at 1-800-945-4250.

Initial Screening

Individuals in the community and health care professionals call the local Area Agency on Aging to receive information and assistance with long-term care decisions and options. The Area Agencies on Aging use a consumer-focused approach that looks at the informal caregiving network available as well as the needs
of the older adult. Trained professionals provide information on a variety of options and resources and, if
appropriate, recommend a comprehensive assessment to further determine the needs of the older adult
and to evaluate the existing support system in the home setting.


To learn more about our programs please select the program and then select the Go Button.

Other Resources

Other resources that you may find helpful, just select a link and press the Go button.

Pick Your County

If you know your county of residence or for the person you are referring please click on a county link and select the Go Button. This will allow you to see what services are available in that particular county.

PASSPORT Program Information

DSW and ConsumerPASSPORT Medicaid Waiver Program
Most older Ohioans prefer to live independently in their own homes, in their communities, surrounded by family and friends, for as long as they can. But, many need some help doing so. Before Medicaid waiver programs, older adults who needed any degree of long-term care typically entered nursing homes. Ohio's PASSPORT Medicaid waiver program helps Medicaid-eligible older Ohioans get the long-term services and supports they need to stay in their homes. 

PASSPORT uses federal and state funds, through a Medicaid waiver, to pay for in-home alternatives to nursing home care for low-income, Medicaid eligible seniors. PASSPORT is a two-pronged program. The first part is a pre-admission screening during which interested consumers are screened by telephone to determine preliminary Medicaid eligibility and care needs. They are also provided information about the variety of long-term care options available.

The second part of PASSPORT is home care. Once a consumer is determined eligible a case manager works with him or her to develop a package of in-home services to be provided by local service providers. The case manager then monitors the care for quality and changes the care plan as necessary.


How Do I Get Help?

PASSPORT referrals are accepted from anyone: hospitals, family members, friends, physicians, social service agencies, clergy, or anyone else that may be genuinely concerned about the well being of an older adult. If you would like to refer someone now please click the contact us button on the left of the page or call a certified Information & Referral Specialist now at 1-800-945-4250.

PASSPORT Client Profile

Mary Passport Consumer"Until you’re thrust into the situation most people don’t know what it means to be homeless and helpless.  Without PASSPORT, I would not be able to live independently in my home and I would be helpless. Because of PASSPORT I have a home, health, and hope.”


PASSPORT Quick Links

PASSPORT (Pre-Admission Screening System Providing Options and Resources Today) provides families alternatives to traditional nursing home placement. PASSPORT provides essential in-home services and can curb the skyrocketing costs of nursing home care in Ohio. This long-term care program is funded by the Ohio Department of Aging and the Ohio Department of Job and Family Services. AAA9 is the PASSPORT program administrator responsible for participant assessment, case management and contract management with service providers in our nine county radius.