Ombudsmen field complaints about long-term care services, voice clients' needs and concerns to nursing homes, home health agencies, and other providers of long-term care. While they do not "police" nursing homes and home health agencies, they work with the long-term care provider and you, your family, or other representatives to resolve problems and concerns you may have about the quality of services you receive.
Area Agency on Aging
60788 Southgate Road
Byesville, Ohio 43723
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Monday -- Friday 8:30 a.m. -- 5:00 p.m.
Advocacy program for in-home services clients or nursing home/adult care facility residents. Provides advice on facility selection, rights & service information for consumers, investigate complaints and negotiate solutions. Referrals & information provided as appropriate. (Operated by AAA 10B under AAA9 contract)
Call (330) 364-3465 or (800) 967-0615 toll-free
LTCOP professional staff offers assistance with the following:
- Respond to, investigate and resolve complaints, ranging from unappetizing food and inadequate hygiene to violations of civil rights, abuse, neglect and admission and discharge problems.
- Protect the confidentiality of all parties
- Coordinate efforts and investigate with regulatory agencies
- Ensure that consumer rights are protected
Educate by speaking with groups regarding long-term care issues
Monitor and support laws affecting older persons
Provide information about selecting a nursing home or adult care facility
Provide information relating to Medicaid and Medicare, as well as other state and federal programs affecting long-term care services
Provide a complete list of resident rights as mandated by Ohio legislation, which include the right to:
- a safe, clean living environment
- be treated with dignity and respect
- adequate and appropriate care
- prompt response to all reasonable requests
- be free from chemical and physical restraint
Volunteer Program LTCOP volunteers are essential to our program. Volunteers are provided with training, certification and continuing education opportunities. Volunteers are assigned to a facility where they:
- Inform residents and their families of their rights
- Work to resolve "uncomplicated complaints"
- Provide community contact for residents
- Empower residents and families to advocate for themselves
If you would like to be a volunteer or need further information regarding LTCOP services call the: Long Term Care Ombudsman Program @ (330) 364-3465 or Toll Free (800) 967-0615.