We have Certified Information & Referral Specialist- Aging (CIRS-A) standing by to assist you in all your aging needs. The certification awards professional credentials to employees who successfully complete the appropriate AIRS Certification Program for information and referral practitioners. It is an acknowledgment of demonstrated competence in the field of information and referral.
Information and Referral (I&R) brings people and services together. When people don't know where to turn, I&R is there for them. Our trained staff is ready to assist you. Click the link below or call us at 1-800-945-4250.
Independent Living Assistance (ILA) is a service that consists of activities that assist consumers to manage their households, handle their personal affairs, self-administer medications, and help ensure that consumers retain their community living arrangements and avoid institutionalization due to loss of shelter or other essential environmental services. There are three types of ILA services: telephone support, in-person support activities and travel attendant activities.
(1) Telephone support includes:
(a) Calling consumers according to a preset schedule to remind them to take prescribed and over-the-counter medications at specified times; and,
(b) Calling consumers at times that no other in-home services are being provided to confirm that consumers are functioning safely in the home environment.
(2) In-person support includes one or more of the following:
(a) Assisting consumers with banking to include making routine deposits and withdrawals;
(b) Cashing a consumer’s benefit checks;
(c) Purchasing money orders for consumers;
(d) Writing personal checks for consumers;
(e) Paying bills in person or by mail on behalf of a consumer;
(f) Balancing a consumer’s checkbooks and reconciling the consumer’s monthly checking account statements;
(g) Organizing and coordinating health insurance records for consumers;
(h) Assisting or acting as a consumer’s authorized representative in order to obtain and/or maintain public benefits;
(i) Applying for programs such as homestead exemption, home energy assistance program (heap) and subsidized housing on behalf of a consumer;
(j) Monitoring and replenishing a consumer’s stock of needed groceries; and,
(k) Assisting a consumer with business and personal correspondence including writing letters, purchasing postage stamps and delivering correspondence to the post office.
(3) Travel attendant activities include:
(a) Accompanying consumers to medical and other appointments; and,
(b) Accompanying consumers on errands and to other activities outside the home.