What is Long-Term Care Ombudsman?

Long Term Care Ombudsman

Advocacy program for in-home services clients or nursing home/adult care facility residents. Provides advice on facility selection, rights & service information for consumers, investigate complaints and negotiate solutions. Referrals & information provided as appropriate. (Operated by AAA 10B under AAA9 contract)

Call (330) 364-3465 or (800) 967-0615 toll-free

LTCOP professional staff offers assistance with the following:

  • Respond to, investigate and resolve complaints, ranging from unappetizing food and inadequate hygiene to violations of civil rights, abuse, neglect and admission and discharge problems.
  • Protect the confidentiality of all parties
  • Coordinate efforts and investigate with regulatory agencies
  • Ensure that consumer rights are protected

Consumer Advocacy

  • Educate by speaking with groups regarding long-term care issues
  • Monitor and support laws affecting older persons

Consumer Counseling

  • Provide information about selecting a nursing home or adult care facility
  • Provide information relating to Medicaid and Medicare, as well as other state and federal programs affecting long-term care services
  • Provide a complete list of resident rights as mandated by Ohio legislation, which include the right to:
          • a safe, clean living environment
          • be treated with dignity and respect
          • adequate and appropriate care
          • prompt response to all reasonable requests
          • be free from chemical and physical restraint
          Volunteer Program LTCOP volunteers are essential to our program. Volunteers are provided with training, certification and continuing education opportunities. Volunteers are assigned to a facility where they:
        • Inform residents and their families of their rights
        • Work to resolve "uncomplicated complaints"
        • Provide community contact for residents
        • Empower residents and families to advocate for themselves
        If you would like to be a volunteer or need further information regarding LTCOP services call the: Long Term Care Ombudsman Program @ (330) 364-3465 or Toll Free (800) 967-0615.